Get best practices, case studies and practical advice about creating service desk efficiencies at your organization. Understand why adopting ITIL best practices is critical even in tough economic times to help your organization improve service levels and optimize cost. Explore the site!
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Seven Ways ITIL Can Help You in an Economic Downturn
IT Infrastructure Library® (ITIL®) best practices promote a well-functioning, collaborative IT environment that can enable the business and your IT organization to cope with the effects of economic stress. ITIL can help you to deliver higher-performing technology services that help your business to be both more competitive today and poised for growth when the economy rebounds. Read the whitepaper.
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ITIL in Tough Economic Times
Are you looking for new inspiration to move forward with ITIL in these tough economic times? Join us as we talk with Erin Casteel, Solutions Architect with BMC Software, and draw on Erin's wealth of experience as an ITIL consultant for tips on leading change in the organization. Learn how you can avoid reinventing the wheel, what it really means to sell ITIL in the organization, and why it pays to find opportunities in crises. Listen to the podcast.
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Service Desk Consolidation Insight
If your enterprise has multiple service desks in different geographies using disparate, disjointed tools and supporting diverse but possibly overlapping constituencies, you may be wasting hundreds of thousands of dollars every year. Service desk consolidation is a proven strategy for eliminating that waste. This highly successful strategy is yielding dramatic reductions in service costs while delivering significant improvements in efficiency and service quality. Read the whitepaper.
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Implementing a Successful CMDB
Join us as we talk with Atwell Williams, Solutions Architect for the Office of the CTO at BMC Software. Get insights into where to start when building and managing a CMDB and find out how to define what "done" looks like. Learn whether a bottom-up or a top-down approach will work best for you, hear important tips for training your team, and get some great practical advice from one of BMC's experts. Listen to the podcast.
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Crossing the Chasm Between the Service Desk and Operations
IT organizations can significantly improve efficiency and reduce operational costs by creating environments with shared access to common data to support Operations and the Service Desk, and evolving and automating key processes between the two groups. This whitepaper from EMA examines business and industry requirements for bringing IT Operations and the Service Desk into a more effective collaborative fabric from both a technology and a process perspective with a focus on Incident and Problem Management. Read the whitepaper.
Related Reports
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Taking the Service Desk to the Next Level
Listen to this conversation with Doug Mueller to learn how standards and processes have evolved to bring us the service desk of today and tomorrow. Discover what changes in direction surprise even Doug as he builds architecture for efficient service desks. Doug's enthusiasm for taking the service desk to the next level is noticeable in this podcast, and you just might come away with some new perceptions of the service desk of the future. Listen to the podcast.
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Understanding ITIL® Service Portfolio Management: An Approach for Implementing Effective Service Lifecycle Management
IT executives and their teams need a comprehensive and accurate view of IT services. A service catalog includes all relevant details about your services, including which service level agreements (SLAs) are associated with it, who is able to request it, how much it costs, and how to fulfill it. This paper describes the IT Infrastructure Library® (ITIL®) Version 3 (V3) approach to service portfolio management and examines the various components, such as the service catalog. Read the whitepaper.
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What's New in BMC Remedy IT Service Management Suite 7.5
Learn how the leading suite of service management applications delivers added value in process optimization to reduce the cost of support, reduce risk of change, and deliver superior customer satisfaction. Join this Webinar and see how an ITIL optimized out of the box solution can increase IT's value to the business. View the webcast.
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What's New in BMC Remedy Change Management 7.5
Experts agree that people and process failures cause 80 percent of downtime. Join us in this session to learn about new functionality in Release Management, Change Impact Analysis and Collision Detection. Also hear how customers achieved 20 to 40 percent gains in efficiency, accuracy, and service quality by reducing the number and frequency of change-related system failures. View the webcast.
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What's New in BMC Remedy Service Desk 7.5
Join this Webinar to see a demo of what's new in the latest release of BMC Remedy Service Desk 7.5 and learn how your service desk can provide added value to your business using ITIL best practice processes. View the webcast.
About the Sponsor
BMC
Business runs on IT. IT runs on BMC Software.
The most demanding IT organizations in the world rely on BMC Software across both distributed and mainframe environments. Recognized as the leader in Business Service Management, BMC's comprehensive approach and unified platform help IT organizations cut cost, reduce risk and drive business profit. For the four fiscal quarters ended March 31, 2009, BMC revenue was approximately $1.87 billion.